Job Description
Are you a tech enthusiast looking to make a significant impact in a fast-paced environment? Apex Tech Systems is currently seeking a highly skilled IT Support Specialist to join our elite Denver-based team. We pride ourselves on delivering exceptional service and maintaining 99.9% uptime for our clients.
In this pivotal role, you will act as the bridge between our technical infrastructure and our business operations, ensuring our employees have the tools and stability they need to succeed. You will be the face of our technical support, handling everything from password resets to complex network troubleshooting.
Responsibilities
- Provide comprehensive end-user support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the company inventory of hardware assets and software licenses.
- Configure, deploy, and troubleshoot workstations, printers, and mobile devices (iOS/Android).
- Collaborate with the Systems Administration team to implement security patches and system updates.
- Conduct regular training sessions for staff on new software tools and security best practices.
- Monitor system performance and respond proactively to potential outages.
Qualifications
- Associate’s degree in Information Technology or related field; Bachelor’s degree preferred.
- 3+ years of proven experience in IT Helpdesk or System Administration.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Familiarity with remote access tools (VPN, TeamViewer) and ticketing systems (Jira, ServiceNow).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Certifications such as CompTIA A+ or Network+ are a plus.