Job Description
Are you a technical problem-solver looking for your next big opportunity? Apex Tech Solutions is seeking a skilled IT Support Specialist to join our growing team in Columbus, OH. We are hiring immediately and offer a competitive compensation package for the right candidate.
In this pivotal role, you will serve as the primary point of contact for our internal staff, ensuring seamless access to technology and resolving technical roadblocks with speed and precision. We are looking for someone who thrives in a dynamic environment and is passionate about maintaining robust IT infrastructure.
Key Benefits:
- Competitive salary range.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities and certification reimbursement.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person to end-users.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Manage user accounts, permissions, and security settings within Active Directory and Microsoft 365.
- Deploy, configure, and maintain desktops, laptops, and mobile devices.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the network engineering team to implement security patches and updates.
- Assist with the procurement and inventory management of IT assets.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- CompTIA A+ Certification or equivalent hands-on experience.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and work effectively in a fast-paced, deadline-driven environment.