Job Description
Are you ready to take your IT career to the next level?
TechFlow Solutions is seeking a detail-oriented IT Support Specialist to join our dynamic team in the heart of Chicago. We offer an immediate start date for the right candidate, competitive benefits, and a collaborative work environment.
Why Join Us?
- Immediate Onboarding: Start contributing to our team from day one.
- Competitive Pay: $60,000 - $80,000 based on experience.
- Comprehensive Benefits: Health, Dental, Vision, and 401(k) matching.
- Growth Opportunities: Clear path for advancement within the IT department.
We are looking for a proactive troubleshooter who thrives in a fast-paced office setting.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Manage and maintain the organization's IT inventory, including laptops, printers, and mobile devices.
- Configure and troubleshoot Windows 10/11 and macOS environments.
- Assist in the deployment and maintenance of Active Directory and Office 365 services.
- Document all technical issues and resolutions in the ticketing system (ServiceNow/Jira).
- Collaborate with vendors to resolve complex hardware and software problems.
Qualifications
- Minimum of 1-3 years of professional IT Support experience.
- CompTIA A+ certification (or equivalent knowledge) is highly preferred.
- Strong knowledge of Windows operating systems and MS Office Suite.
- Familiarity with networking concepts, TCP/IP, and VPNs.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a team.