Job Description
Join Apex Systems as our new IT Support Specialist in the vibrant city of Chicago. We are a leading IT services provider looking for a technical professional who thrives in a fast-paced environment and excels at solving complex problems with simple solutions. If you are passionate about technology and enjoy helping others navigate the digital landscape, this is the perfect opportunity for you.
We are committed to fostering a culture of innovation and excellence. As part of our team, you will play a crucial role in maintaining our high standards of operational efficiency and security.
What you'll do:
- Provide exceptional technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Manage and escalate IT incidents using our ticketing system (ServiceNow/Jira).
- Assist with the deployment and configuration of new workstations and peripherals.
- Ensure data security and compliance with company IT policies.
- Conduct regular system health checks and perform preventative maintenance.
Don't miss out on this chance to advance your career in a top-tier IT environment. Apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Manage and track IT help desk tickets using our ticketing system.
- Onboard new employees by setting up workstations, email accounts, and security access.
- Perform regular system maintenance and updates to ensure security and performance.
- Assist in the deployment of new hardware and software across the organization.
- Document technical procedures and troubleshooting steps.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- CompTIA A+ Certification preferred.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365.
- Experience with remote access tools (VPN, TeamViewer) and help desk software.
- Excellent verbal and written communication skills.
- Ability to troubleshoot complex technical problems under pressure.