Job Description
Ready to accelerate your career in the heart of Boston?
Boston Tech Systems is seeking a Tier 2 IT Support Specialist to join our high-performance team immediately. We are a dynamic organization committed to delivering exceptional technical services to our employees and clients.
In this pivotal role, you will be the bridge between our technical infrastructure and our end-users. You will troubleshoot complex issues, manage system security, and ensure our team has the tools they need to succeed. If you are a proactive problem solver with a passion for technology and a customer-first mindset, we want you on our team.
Responsibilities
- Tier 2 Technical Support: Diagnose and resolve escalated hardware, software, network, and peripheral issues for internal staff with a focus on root cause analysis.
- System Administration: Manage Active Directory user accounts, permissions, and security protocols to ensure data integrity and compliance.
- Desktop & Device Management: Oversee the lifecycle of employee workstations, including deployment, maintenance, and end-of-life disposal.
- Network & Security: Monitor network performance, troubleshoot connectivity issues, and assist in implementing security best practices.
- Helpdesk Coordination: Collaborate with the Tier 1 support team to streamline ticket resolution and improve helpdesk efficiency.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or related field required; Bachelor's degree preferred.
- Certifications: CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals is highly preferred.
- Experience: 2+ years of professional IT support or help desk experience in a corporate environment.
- Technical Proficiency: Deep knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to translate technical jargon into plain English.