Job Description
Are you a Tech Problem Solver? We Need You Now.
Apex Digital Solutions is experiencing explosive growth and is urgently hiring a dedicated IT Support Specialist to join our dynamic team in Baltimore, MD. If you thrive in a fast-paced environment, love solving complex technical puzzles, and want to be the first line of defense for our employees' digital lives, this is your chance to make an impact.
We are looking for a self-motivated individual who can handle hardware, software, and network issues with a smile. You will be the bridge between our users and our cutting-edge infrastructure. Join us and work with the latest technology while enjoying a collaborative culture.
Responsibilities
- Tier 1 & 2 Technical Support: Provide top-tier troubleshooting for hardware, software, and network issues via phone, email, and in-person support tickets.
- Hardware & Software Management: Install, configure, and maintain workstations, printers, and mobile devices (Windows & Mac OS).
- System Monitoring: Proactively monitor network performance and system health to ensure minimal downtime and maximum uptime.
- Security & Access: Manage user accounts, permissions, and implement security protocols to protect sensitive company data.
- Asset Management: Maintain accurate inventories of all IT assets, ensuring proper tracking and disposal of obsolete equipment.
- Onboarding Support: Assist in the seamless onboarding of new employees, setting up their workstations and accounts on day one.
Qualifications
- Experience: 2+ years of professional experience in IT Support or Help Desk roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to diagnose and resolve complex technical issues quickly and efficiently.
- Customer Service: A patient and professional attitude when assisting users with technical difficulties.