Job Description
Join a dynamic team in Baltimore, MD, as our new IT Support Specialist! We are looking for a proactive and technically proficient individual to join us immediately. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, this is the perfect opportunity for you.
At Apex Tech Solutions, we pride ourselves on delivering top-tier IT services to our clients. As part of our growing support team, you will play a crucial role in maintaining our infrastructure and ensuring our users have seamless access to the technology they need to succeed.
Why Join Us?
- Immediate Start: Don't wait months for a background check; get moving now.
- Competitive Pay: Earn between $55k and $75k depending on experience.
- Growth Opportunities: Clear pathways for advancement within the IT department.
- Modern Environment: Work with the latest hardware and software technologies.
Responsibilities
- Tier 1 & 2 Support: Provide expert technical assistance via phone, email, and ticketing systems to diagnose and resolve hardware and software issues.
- Hardware & Software Management: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices running Windows and macOS.
- Network Assistance: Assist in maintaining network connectivity, ensuring secure Wi-Fi access, and troubleshooting local area network (LAN) problems.
- User Training: Conduct training sessions and create documentation to help non-technical staff understand new systems and best practices.
- Asset Management: Maintain an accurate inventory of IT assets and perform regular audits of equipment.
- Security Compliance: Assist in enforcing company security policies, including password management and antivirus updates.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or a similar technical role.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Windows 10/11 operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Strong analytical skills and the ability to troubleshoot and resolve issues efficiently under pressure.
- Flexibility: Willingness to work occasional evenings or weekends to support critical system maintenance.