Job Description
We are looking for a results-driven IT Support Specialist to join our high-performance team in Baltimore. At InnovateTech Solutions, we don't just fix computers; we empower our workforce with seamless technology experiences that drive business growth. If you thrive in a fast-paced environment and love solving complex technical puzzles, this is your opportunity to make an impact.
Our Culture:
We offer a collaborative, innovative environment where your contributions matter. Enjoy a comprehensive benefits package including health insurance, generous PTO, and a 401(k) match.
Key Responsibilities:
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network connectivity issues via phone, email, and in-person.
- Manage and prioritize the Help Desk ticketing system (ServiceNow) to ensure rapid response times.
- Perform preventative maintenance on workstations, printers, and servers to minimize downtime.
- Deploy, configure, and image new devices using SCCM or MDT tools.
- Collaborate with the Network Engineering team to troubleshoot complex infrastructure issues.
- Train employees on new software applications and security protocols.
Qualifications
- Minimum of 3 years of professional IT Support or Help Desk experience.
- Strong working knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with Active Directory, Group Policy, and Microsoft Office 365.
- Excellent problem-solving skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ or Network+ certification is preferred but not required.
- Ability to lift and carry IT equipment up to 50lbs.