Job Description
We are urgently hiring a skilled IT Support Specialist to join our dynamic team in Austin, TX. If you are passionate about solving technical problems and providing top-tier user support, we want to hear from you. This is an incredible opportunity to work with cutting-edge technology in a fast-paced environment.
As the face of our technical support team, you will ensure our employees have the tools they need to succeed. We offer a competitive salary, comprehensive benefits, and a collaborative culture that values innovation and excellence.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for end-users, including desktops, laptops, printers, and network connectivity.
- Help Desk Support: Manage incoming support tickets via our ticketing system (e.g., JIRA, ServiceNow) with a focus on speed and accuracy.
- System Administration: Assist in the deployment, configuration, and maintenance of Windows and macOS operating systems.
- User Management: Handle user account provisioning, password resets, and access control (Active Directory).
- Hardware & Asset Management: Perform inventory checks, manage asset tags, and oversee the lifecycle of IT equipment.
- Network Support: Troubleshoot local area network (LAN) and wireless connectivity issues.
Qualifications
- Experience: Minimum 2-4 years of professional IT Support or Help Desk experience.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with remote support tools.
- Networking: Basic understanding of TCP/IP, DNS, and network troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility: Willingness to work occasional evenings or weekends to support critical system updates.