Job Description
Are you a problem-solving enthusiast looking to make an impact in the heart of Atlanta? Apex Tech Solutions is currently seeking a highly skilled IT Support Specialist to join our growing technology team. We are dedicated to maintaining a robust IT infrastructure that empowers our employees to work efficiently and securely.
In this role, you will be the primary point of contact for all technical inquiries, providing top-tier support across hardware, software, and network systems. If you are passionate about technology and thrive in a collaborative environment, we invite you to apply.
What We Offer:
- Competitive salary and comprehensive health benefits.
- Professional development opportunities and certification reimbursement.
- A modern office located in the vibrant Atlanta skyline.
Responsibilities
- Provide tier 1 and 2 technical support to staff via phone, email, and in-person, resolving hardware and software issues.
- Manage the deployment, configuration, and maintenance of desktop environments, laptops, and mobile devices.
- Administer and troubleshoot the company’s network infrastructure, including Wi-Fi and VPN access.
- Monitor system performance and respond to security alerts or critical outages promptly.
- Create and maintain comprehensive documentation for IT processes and standard operating procedures.
- Collaborate with the IT Manager to plan and execute software upgrades and security patches.
- Train end-users on new software tools and security best practices.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Valid CompTIA A+ or Network+ certification is highly desirable.
- 1-3 years of proven experience in IT support, helpdesk, or a similar technical role.
- Strong working knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent troubleshooting skills with a logical approach to problem-solving.
- Strong verbal and written communication skills to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.