Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Arlington, TX! We're seeking a passionate tech enthusiast to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes a real difference. If you thrive solving technical challenges and helping others, this is your next career move!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/Mac environments and cloud infrastructure
- Document incident resolutions and maintain knowledge base articles
- Deploy and configure desktop/laptop systems and peripherals
- Collaborate with vendors for hardware procurement and service
- Conduct user training on security protocols and best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30 lbs for equipment maintenance