Job Description
Welcome to TechFlow Solutions, a premier technology firm based in the heart of Arlington. We are dedicated to delivering top-tier IT infrastructure and support services to businesses across the Metroplex. We are currently seeking a detail-oriented and customer-focused IT Support Specialist to join our close-knit team. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Professional development and certification reimbursement.
• A collaborative culture that values innovation and employee growth.
• Convenient location in Arlington, TX.
Responsibilities
- Provide Level 2/3 technical support to employees via phone, email, and in-person, ensuring rapid resolution of hardware and software issues.
- Manage and troubleshoot desktop environments, including Windows 10/11, macOS, and mobile devices (iOS/Android).
- Configure and maintain network printers, scanners, and peripherals to ensure optimal office productivity.
- Assist in the deployment, imaging, and setup of new workstations and peripherals for incoming staff.
- Maintain accurate documentation of all support tickets, resolutions, and technical procedures in our ticketing system (ServiceNow/Zendesk).
- Collaborate with the IT team to implement and improve internal IT policies and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- 2+ years of professional experience in IT support, help desk, or system administration.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Familiarity with Active Directory, Group Policy, and basic network troubleshooting (TCP/IP, DNS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a dynamic environment.