Job Description
Are you the go-to person for solving complex tech problems?
TechNova Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Albuquerque, New Mexico. In this role, you will be the bridge between our users and our technology infrastructure, ensuring seamless operations and exceptional service.
We pride ourselves on a culture of innovation, collaboration, and employee growth. If you love troubleshooting complex issues and helping others succeed, we want to hear from you.
What You'll Do:
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain the company inventory of IT assets, including laptops, printers, and peripherals.
- Configure and troubleshoot network connectivity and VPN access for remote employees.
- Install, upgrade, and patch operating systems (Windows 10/11) and business applications.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to implement security protocols and perform regular backups.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain the company inventory of IT assets, including laptops, printers, and peripherals.
- Configure and troubleshoot network connectivity and VPN access for remote employees.
- Install, upgrade, and patch operating systems (Windows 10/11) and business applications.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to implement security protocols and perform regular backups.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- 2+ years of professional IT support experience in a corporate environment.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Familiarity with Active Directory and basic network administration concepts.
- Excellent communication skills and a customer-service oriented mindset.
- Ability to lift and carry IT equipment (laptops, monitors) as needed.