Job Description
Join our dynamic IT team as an IT Support Specialist in El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS systems using SCCM/JAMF
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on digital transformation projects
- Manage Active Directory and cloud services (Azure/O365)
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in SCCM, PowerShell, and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and troubleshooting skills
- Bilingual English/Spanish preferred