Job Description
Join our innovative IT team in the heart of Washington DC! We're seeking a dynamic IT Support Specialist to empower our growing organization with seamless technical solutions. You'll be the go-to expert for troubleshooting, system optimization, and user enablement in a fast-paced environment that values innovation and collaboration. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex system issues across Windows, macOS, and cloud environments
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Deploy and configure new devices, applications, and network components
- Document technical procedures, solutions, and system configurations
- Collaborate with cross-functional teams on IT projects and system upgrades
- Deliver user training and technical guidance on best practices
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Active Directory, Azure AD, and Microsoft 365 administration
- Strong knowledge of network protocols, VPNs, and cloud infrastructure (AWS/Azure)
- CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools