Job Description
Join our dynamic team as an IT Support Specialist in Baltimore! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is a high-impact role offering rapid career growth in a collaborative environment.
As a cornerstone of our operations, you'll troubleshoot complex technical issues, implement security protocols, and optimize system performance. If you're passionate about problem-solving and thrive in fast-paced settings, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across 500+ endpoints
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud infrastructure (Azure/O365) and on-premise systems
- Document IT processes using ServiceNow and create knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Lead disaster recovery drills and cybersecurity incident response
Qualifications
- 3+ years experience in enterprise IT support with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in PowerShell, SCCM, and remote management tools
- Strong understanding of TCP/IP networking and security best practices
- Excellent troubleshooting skills with hardware diagnostics
- Ability to manage multiple priorities under tight deadlines