Job Description
Join TechNova Solutions as a dynamic IT Support Specialist in the heart of San Francisco's tech hub! We're seeking a tech-savvy professional to empower our innovative team with seamless IT infrastructure support. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud-based security protocols
- Deploy and maintain Windows/macOS workstations and mobile devices
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement cybersecurity best practices and incident response protocols
- Optimize IT infrastructure for scalability and performance
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- Certifications (CompTIA A+/Network+, Microsoft 365 Certified)
- Strong understanding of TCP/IP networking and firewall configurations
- Experience with Service Desk tools (Jira, ServiceNow, or Zendesk)
- Excellent troubleshooting and customer communication skills
- Bachelor's degree in Computer Science or related field preferred