Job Description
Join our dynamic IT team in Austin's thriving tech hub! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing workforce. You'll be the frontline hero ensuring seamless operations through proactive troubleshooting and innovative solutions. Enjoy a collaborative environment with cutting-edge tools and opportunities for career growth in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Jira Service Desk with SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Administer cloud services (Azure AD, M365) and security protocols
- Create user documentation and conduct onboarding training
- Collaborate with infrastructure team on system improvements
- Monitor network performance using SolarWinds and Nagios
Qualifications
- 3+ years in IT support with helpdesk experience
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Windows 10/11 and M365 administration
- Strong knowledge of LAN/WAN networking principles
- Experience with ticketing systems and remote support tools
- Ability to troubleshoot complex hardware/software issues
- Excellent communication and customer service skills
- Austin residency or willingness to relocate