Job Description
Join our award-winning IT team in the heart of Silicon Valley! TechSolutions Inc. is seeking a dynamic IT Support Specialist to empower our innovative workforce. You'll be the go-to expert for resolving technical challenges, optimizing system performance, and delivering exceptional user experiences. This hybrid role offers growth opportunities in cloud technologies and cybersecurity within a culture that celebrates continuous learning.
Why join us? Competitive compensation, comprehensive benefits, and exposure to cutting-edge enterprise systems in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Implement and maintain Active Directory, Office 365, and cloud infrastructure
- Provide Tier 2/3 support for network connectivity and security protocols
- Document technical procedures and create user training materials
- Collaborate with vendors on system upgrades and patch management
- Support virtualization environments (VMware/Hyper-V)
- Manage incident tickets in ServiceNow with SLA adherence
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Network+ or equivalent certification required
- Strong proficiency in Active Directory, Group Policy, and SCCM
- Experience with cloud services (Azure/O365) and hybrid environments
- Excellent troubleshooting skills with analytical approach
- ServiceNow or JSM experience preferred
- Ability to lift 30lbs and work flexible hours for system maintenance