Job Description
Join our dynamic team in Atlanta as a pivotal IT Support Specialist, where you'll empower 200+ employees with cutting-edge technology solutions. We're seeking a proactive problem-solver to maintain our hybrid work environment, ensuring seamless operations across Windows/macOS systems, cloud infrastructure, and security protocols. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Atlanta's thriving tech ecosystem.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 15+ remote offices
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime SLA
- Deploy and maintain endpoint security solutions including EDR and MDM platforms
- Document IT processes and create SOPs for incident management and onboarding
- Collaborate with vendors for hardware procurement and service level agreements
- Support audio-visual systems for 50+ hybrid meeting rooms
- Lead cybersecurity awareness training sessions quarterly
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019/2022
- CompTIA A+/Network+ certifications or equivalent demonstrable expertise
- Proficiency in PowerShell scripting for automation tasks
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of VPN configurations (Cisco/Palo Alto)
- Ability to lift 30lbs for equipment deployments
- Excellent written/verbal communication skills
- Bachelor's degree in Computer Science or related field preferred