Job Description
Join our dynamic IT team in the heart of New Orleans! InnovateTech Solutions is seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll be the backbone of our digital infrastructure, ensuring seamless system functionality and user satisfaction. We offer a collaborative environment, competitive benefits, and opportunities for professional growth in one of America's most vibrant cities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/Linux environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and licensing
- Conduct periodic system audits and security vulnerability assessments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert proficiency in Windows Server administration and Active Directory
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to prioritize tasks and manage multiple projects simultaneously
- Excellent communication skills and customer service orientation