Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Wichita, KS. We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain Windows/macOS environments across 50+ endpoints
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and implement preventive maintenance
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license and reliable transportation