Job Description
Join Our Dynamic IT Team in Tulsa
Are you a tech-savvy problem solver looking for a rewarding career in Oklahoma? Tulsa Tech Systems is seeking a highly motivated IT Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently.
We pride ourselves on a modern, collaborative work environment where your contributions matter. If you have a passion for technology and a knack for customer service, we want to hear from you.
Responsibilities
- Tier 2 Help Desk Support: Troubleshoot and resolve hardware, software, and network issues for over 200 employees in a timely manner.
- Hardware & Software Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices (iOS/Android).
- Network Administration: Assist in monitoring network performance, managing Wi-Fi access points, and ensuring secure connectivity.
- Documentation: Maintain accurate records of incidents, resolutions, and asset inventories using our ticketing system (Jira/ServiceNow).
- User Training: Conduct onboarding sessions and create tutorials to empower users with self-service solutions.
- Security Compliance: Enforce company IT policies and assist in the implementation of security patches and updates.
Qualifications
- Experience: 2+ years of professional IT support experience, preferably in a corporate environment.
- Certifications: CompTIA A+ Certification (or equivalent experience) is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and remote desktop tools (TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving system bottlenecks.
- Education: Associate degree or certificate in Information Technology, Computer Science, or related field.