Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Boston! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This hybrid role combines on-site troubleshooting with remote solutions in a fast-paced environment. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless IT operations for our diverse clientele. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage cloud infrastructure (AWS/Azure) solutions
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train end-users on new technologies and best practices
- Monitor system performance and optimize IT workflows
Qualifications
- 3+ years of IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and SCCM
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Bachelor's degree in IT or related field preferred