Job Description
Join our award-winning IT team at TechSolutions Indy, where innovation meets reliability. We're seeking a passionate IT Support Specialist to empower our clients with seamless technical solutions. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth in Indianapolis' thriving tech scene. Our benefits package includes health insurance, retirement matching, and flexible work arrangements.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve tickets via ServiceNow with 98% SLA compliance
- Deploy and configure Windows 10/11 and macOS environments
- Implement cybersecurity protocols including MFA and endpoint protection
- Document procedures and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on productivity tools and security best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Office 365, and SCCM
- Strong troubleshooting skills for on-premises and cloud infrastructure
- Experience with ITIL processes and ITSM tools
- Excellent written/verbal communication skills
- Ability to lift 30lbs and work flexible hours