Job Description
Join our innovative team as an IT Support Specialist in sunny Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. Enjoy competitive benefits, modern equipment, and a collaborative environment where your expertise makes a real impact. If you're passionate about troubleshooting and user education, this is your chance to excel in Florida's thriving tech scene.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve service tickets with SLA compliance
- Deploy and maintain desktop/laptop configurations across 200+ endpoints
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for employees
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for cloud infrastructure (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced setting