Job Description
Join NexusTech Solutions as our next IT Support Specialist in the heart of Chicago! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. Enjoy a collaborative environment with growth opportunities, comprehensive benefits, and the chance to work with Fortune 500 clients in our downtown Loop office. If you're passionate about solving complex tech challenges and elevating user experiences, this is your next career move.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets via Jira with SLA adherence
- Deploy and configure Windows/macOS endpoints, mobile devices, and cloud services
- Implement security protocols including MFA, encryption, and patch management
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and software licensing
- Support office moves, AV setups, and physical infrastructure projects
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud platforms (Azure/O365)
- Experience with ticketing systems (Jira/ServiceNow) and remote support tools
- Strong diagnostic skills for hardware troubleshooting and network connectivity
- Excellent written/verbal communication with customer-first mindset
- Bachelor's degree in IT or related field preferred