Job Description
Join our dynamic IT team in Tulsa as an IT Support Specialist! We're urgently seeking a skilled professional to provide exceptional technical support to our growing client base. This role offers competitive compensation, career growth opportunities, and a collaborative work environment in Oklahoma's tech hub. If you're passionate about solving complex technical challenges and delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows/macOS workstations and servers
- Diagnose and resolve system outages with minimal downtime
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and patch management
- Train end-users on technology solutions and best practices
Qualifications
- 3+ years of hands-on IT support experience
- Expertise in Windows Server administration and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Certification in CompTIA A+, Network+, or Microsoft 365 preferred
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Knowledge of cloud platforms (Azure/O365) and virtualization
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple tasks