Job Description
Join our award-winning IT team in Louisville, KY! TechSolutions Inc. is urgently seeking a passionate IT Support Specialist to drive technical excellence for our growing client base. This high-impact role offers immediate opportunities to shape our digital infrastructure while enjoying competitive benefits and career growth.
Our ideal candidate thrives in fast-paced environments, values customer obsession, and possesses a blend of technical expertise and soft skills. If you're ready to solve complex challenges and deliver exceptional user experiences, we want to hear from you today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy and manage Windows 10/11, Microsoft 365, and cloud services
- Troubleshoot VPN, security protocols, and endpoint management issues
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement preventive maintenance
- Train end-users on security best practices and new technologies
Qualifications
- 3+ years of IT support experience with Windows environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, SCCM, and Intune
- Strong knowledge of Azure AD and O365 administration
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision