Job Description
Join our dynamic IT team in Las Vegas as an IT Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our infrastructure. This role is perfect for a problem-solver who thrives in fast-paced environments and wants to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a company that values innovation and employee development.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for 500+ employees
- Deploy and manage hardware/software solutions including Windows OS, Active Directory, and cloud services
- Diagnose and resolve network issues, printer malfunctions, and security incidents
- Document all IT activities in ServiceNow and maintain asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Train users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call support
- Bachelor's degree in IT or related field preferred