Job Description
Join our dynamic IT team at Omaha Tech Solutions and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is an immediate opportunity to work with cutting-edge technologies in a fast-paced environment. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and maintaining high user satisfaction. If you thrive on problem-solving and excel in customer service, apply now to launch your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and network systems
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and maintain Windows/macOS environments and peripheral devices
- Manage Active Directory accounts, permissions, and group policies
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior IT staff on infrastructure projects and security updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or similar certification strongly preferred
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills with hardware/network diagnostics
- Excellent communication and customer service abilities
- Ability to prioritize tasks in a high-volume support environment
- Valid driver's license for occasional on-site visits