Job Description
Join TechFlow Solutions' award-winning IT team as an IT Support Specialist in Raleigh, NC. We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our growing enterprise. This is an immediate opening for a collaborative professional passionate about bridging technology gaps. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a fast-paced environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware repairs and software licensing
- Support cloud infrastructure including Microsoft 365 and Azure services
- Conduct security awareness training for employees
- Assist with IT projects including workstation refreshes and migrations
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs and work flexible hours as needed
- Valid NC driver's license for occasional off-site support