Job Description
Join our dynamic team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This immediate opening offers the chance to work with cutting-edge technology while making a tangible impact in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and is passionate about delivering outstanding user experiences. If you're ready to advance your career in IT with a forward-thinking company, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex system issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, VPN configurations, and cloud services (Azure/O365)
- Strong troubleshooting skills with hardware diagnostics and software conflicts
- Excellent communication abilities with technical and non-technical stakeholders
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Valid California driver's license and reliable transportation