Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technical infrastructure! We're seeking a passionate problem-solver to deliver exceptional user support, optimize system performance, and drive innovation across our growing tech ecosystem. If you thrive in fast-paced environments and love turning technical challenges into seamless solutions, this is your moment to shine.
Responsibilities
- Provide Tier 1-2 technical support for 200+ users including hardware/software troubleshooting
- Manage Windows 10/11, Active Directory, and Microsoft 365 environments
- Deploy and maintain network infrastructure including switches, routers, and firewalls
- Execute security protocols and vulnerability management procedures
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years in IT support with proven help desk experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer-centric approach
- Ability to prioritize tasks and manage multiple projects simultaneously