Job Description
Join our award-winning IT team in Denver and make an immediate impact! We're seeking a passionate IT Support Specialist to deliver exceptional technical solutions to our growing client base. This is your chance to work with cutting-edge technology in a collaborative, fast-paced environment where your expertise drives business success. If you're ready to solve complex challenges and elevate user experiences, apply today!
Why You'll Love Working With Us:
• Competitive salary + performance bonuses
• Comprehensive health/dental/vision benefits
• Flexible hybrid work schedule (3 days remote)
• $5,000 annual professional development stipend
• Modern downtown Denver office with skyline views
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain cloud-based solutions (O365, Azure AD)
- Provide exceptional Tier 2/3 support with SLA adherence
- Document technical procedures and create knowledge base articles
- Collaborate with cybersecurity team on incident response
- Onboard new users and manage asset lifecycle
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11 and macOS troubleshooting
- CompTIA A+/Network+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash)
- Experience with ticketing systems (Jira/ServiceNow)
- CCNA or relevant network certification preferred
- Excellent customer service with ability to communicate technical concepts clearly
- Must be available for on-call rotation and immediate onboarding