Job Description
Join our dynamic tech hub in downtown Los Angeles as an IT Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team. This urgent opening offers immediate start date, competitive compensation, and growth opportunities in a collaborative environment.
What We Offer:
- Comprehensive health benefits package
- 401(k) with company match
- Professional development stipend
- Modern workspace with cutting-edge tools
- Hybrid work flexibility
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Document IT processes and maintain knowledge base articles
- Coordinate hardware/software deployments and asset management
- Implement security protocols and conduct vulnerability assessments
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Microsoft 365 and cloud administration
- Strong understanding of TCP/IP networking and security principles
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written/verbal communication skills
- Ability to work independently and manage multiple priorities