Job Description
Join our dynamic IT team at TechSolutions Inc. as an IT Support Specialist in Minneapolis. We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Deploy and maintain desktop/laptop systems and peripherals
- Monitor and maintain network infrastructure including VPN and Wi-Fi
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware/software procurement
- Participate in IT security initiatives and compliance audits
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Zendesk)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks