Job Description
Join our dynamic team at Omaha Tech Solutions, where innovation meets reliability! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Omaha and surrounding areas. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on professional growth. Your expertise will directly impact our clients' success while advancing your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network issues
- Manage help desk tickets with SLA adherence and customer satisfaction focus
- Deploy, configure, and maintain desktop/laptop systems across diverse environments
- Implement cybersecurity best practices and conduct vulnerability assessments
- Document IT processes, create knowledge base articles, and train end-users
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 3+ years of hands-on IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong troubleshooting skills for networking (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Valid driver's license for occasional client site visits