Job Description
Join our dynamic team as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering exciting challenges and career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts and permissions via Active Directory
- Deploy and maintain network infrastructure including routers/firewalls
- Provide Tier 2 support for cloud services (O365, Azure)
- Document technical processes and create user training materials
- Collaborate with cybersecurity team on vulnerability remediation
Qualifications
- 3+ years of IT support experience with A+/Network+ certifications
- Proficiency in Active Directory, SCCM, and Intune
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and problem-solving skills
- CompTIA Security+ or equivalent preferred