Job Description
Join our award-winning IT team in Kansas City and become the technical hero who keeps our organization running smoothly! As an IT Support Specialist, you'll be the go-to expert for resolving complex technical issues, optimizing system performance, and delivering exceptional user experiences. We offer a collaborative environment, cutting-edge technology, and clear career growth paths for motivated professionals.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and shares our passion for delivering outstanding customer service. If you're ready to make an impact in a dynamic organization, we want to hear from you!
Responsibilities
- Provide Level 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues including Windows OS, Microsoft 365, and cloud applications
- Implement security protocols and ensure compliance with company standards
- Manage user accounts, permissions, and access control systems
- Document technical procedures and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to improve IT infrastructure
- Conduct system upgrades, patches, and maintenance activities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong understanding of networking fundamentals and security best practices
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts
- Ability to prioritize tasks and manage multiple projects simultaneously