Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to provide exceptional user support, resolve technical issues, and optimize system performance. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain network infrastructure
- Document technical procedures and knowledge base articles
- Provide remote and on-site desktop/laptop support
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong troubleshooting skills for network and system issues
- Excellent customer service and communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in IT or related field preferred