Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our digital operations. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 150+ employees across our Louisville headquarters. This hybrid role blends on-site troubleshooting with remote support, offering dynamic challenges and growth opportunities in a fast-paced tech environment. Enjoy competitive benefits, cutting-edge equipment, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and endpoint security systems
- Deploy and maintain Windows/macOS environments across 100+ workstations
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and service escalations
- Lead IT projects including system upgrades and security audits
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Ability to lift 30 lbs and work flexible hours