Job Description
Join TechSolutions Inc., El Paso's leading IT innovator, as we expand our technical support team! We're seeking a passionate IT Support Specialist to deliver exceptional service to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth in a city with a low cost of living and vibrant culture. Benefits include health insurance, retirement plans, and flexible scheduling.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Manage Active Directory, user accounts, and security protocols
- Document incidents, resolutions, and standard operating procedures
- Collaborate with network and security teams on infrastructure projects
- Train end-users on best practices and new technologies
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid Texas driver's license for occasional client site visits