Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technology infrastructure! We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive innovation in a collaborative environment. Enjoy competitive benefits, career growth opportunities, and the chance to work with cutting-edge technology in San Diego's vibrant tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments and cloud infrastructure
- Deploy and configure enterprise systems (Active Directory, Azure AD, VPN)
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects
- Monitor system health and proactively address vulnerabilities
- Train users on best practices and security protocols
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+, Network+, or Security+ certification preferred
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and problem-solving skills
- Ability to communicate complex technical concepts clearly
- Relevant degree or equivalent technical training