Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our clients' digital operations. We're seeking a tech-savvy problem-solver to deliver exceptional IT support across diverse industries. This hybrid role combines remote troubleshooting with on-site client visits in the Phoenix metro area. Enjoy competitive benefits, cutting-edge training, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and cloud infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT assets and maintain detailed knowledge base articles
- Train end-users on best practices and new technology adoption
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and proactively resolve bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication abilities with non-technical stakeholders
- Valid Arizona driver's license for occasional client visits
- Ability to lift 30 lbs for equipment maintenance