Job Description
Join our innovative IT team as a Support Specialist at NexusTech Solutions! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career growth in Austin's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and patch management systems
- Support virtual environments (VMware/Hyper-V) and network troubleshooting
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years in Tier 2/3 IT support with Windows 10/11 expertise
- CompTIA Network+ or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with Service Desk platforms (Jira/ServiceNow)
- Strong problem-solving skills with customer-first mindset
- CCNA or equivalent networking certification preferred