Job Description
Join our dynamic IT team in Tulsa and become the backbone of our company's technical operations! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing workforce. If you thrive in fast-paced environments and love solving complex puzzles, this is your moment to shine.
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and Active Directory administration
- Document and resolve IT tickets using ServiceNow and Jira systems
- Collaborate with network engineers on infrastructure projects
- Conduct cybersecurity awareness training for employees
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of experience in IT support or help desk roles
- Expertise in Windows 10/11, Microsoft 365, and cloud platforms
- Strong knowledge of network troubleshooting and basic security protocols
- Excellent written/verbal communication and customer service skills
- Ability to work independently while collaborating in team environments