Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technological infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support to employees across our Oakland headquarters. You'll work in a collaborative environment where innovation meets reliability, offering growth opportunities in cloud services and cybersecurity. Enjoy competitive benefits, flexible scheduling, and the chance to make an immediate impact in a thriving Bay Area tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain endpoint security solutions (antivirus, firewalls)
- Document IT procedures and maintain asset inventory databases
- Collaborate with vendors for hardware/software procurement
- Train staff on cybersecurity best practices and new technologies
- Support audiovisual systems for hybrid meetings and events
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Strong diagnostic skills for network connectivity issues
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred