Job Description
Join TechNova Solutions as an IT Support Specialist and become the backbone of our dynamic Raleigh team! We're seeking a tech-savvy professional to deliver exceptional support to 150+ employees across hybrid work environments. This role offers rapid career growth in a cutting-edge tech ecosystem with competitive compensation and comprehensive benefits.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service integrations
- Deploy and maintain endpoint security solutions across Windows/macOS environments
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead cross-functional IT projects for system upgrades
- Mentor junior support staff on troubleshooting methodologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and networking fundamentals
- CompTIA Security+ and/or Microsoft 365 certifications required
- Proficient with SCCM, Intune, and endpoint management tools
- Experience with ServiceNow or ITSM platforms
- Strong analytical skills with ability to resolve complex technical issues
- Excellent communication and customer service aptitude