Job Description
Join Coastal Tech Solutions as an IT Support Specialist in vibrant Virginia Beach! We're a rapidly growing tech firm seeking passionate professionals to deliver exceptional technical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation. Be part of a team that values problem-solving excellence and continuous learning.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 environments and Microsoft 365 services
- Configure, troubleshoot, and maintain network infrastructure (routers, switches, firewalls)
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Implement security protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, Group Policy, and PowerShell scripting
- Strong understanding of cloud services (Azure/O365) and SaaS applications
- Excellent troubleshooting skills with hardware/software issues
- Ability to manage multiple priorities in a fast-paced environment